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1. Order Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. Shipping Rates and Estimates
- Domestic Shipping Rates and Estimates:
- Standard Shipping: 3-5 business days – ₹150
- Expedited Shipping: 1-3 business days – ₹450
- Free Standard Shipping on orders over ₹3,500
- International Shipping Rates and Estimates:
- Standard International Shipping: 7-21 business days – ₹1,500
- Expedited International Shipping: 5-10 business days – ₹3,000
- Free Standard International Shipping on orders over ₹7,500
3. Shipping Carriers
- We use the following carriers to deliver our orders:
- India Post
- Blue Dart
- FedEx
- DHL for international orders
4. Order Tracking
- You will receive a tracking number via email once your order has shipped.
- You can track your order using the provided link.
5. Delivery Issues
- If your order hasn’t arrived within the estimated delivery times, please contact us at [support@bluejerk.com] with your name and order number, and we will look into it for you.
- Please note that delivery times may vary due to customs processing times for international orders.
6. Shipping Restrictions
- Currently, we do not ship to P.O. Boxes or APO/FPO addresses.
- Certain products may have restricted shipping to some international destinations due to local laws and regulations.
7. Damages and Issues
- Bluejerk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
8. Returns and Exchanges
- Please refer to our [Return Policy] for detailed information on how to process a return or exchange.
9. Custom Duties and Taxes
- International orders may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Bluejerk is not responsible for these charges if they are applied and are your responsibility as the customer.
10. Contact Us
- For more information about our shipping policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [support@bluejerk.com].
Feel free to adjust any specific details like shipping rates, estimated delivery times, or carrier options to better match your business operations.