1. Order Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates

  • Domestic Shipping Rates and Estimates:
    • Standard Shipping: 3-5 business days – ₹150
    • Expedited Shipping: 1-3 business days – ₹450
    • Free Standard Shipping on orders over ₹3,500
  • International Shipping Rates and Estimates:
    • Standard International Shipping: 7-21 business days – ₹1,500
    • Expedited International Shipping: 5-10 business days – ₹3,000
    • Free Standard International Shipping on orders over ₹7,500

3. Shipping Carriers

  • We use the following carriers to deliver our orders:
    • India Post
    • Blue Dart
    • FedEx
    • DHL for international orders

4. Order Tracking

  • You will receive a tracking number via email once your order has shipped.
  • You can track your order using the provided link.

5. Delivery Issues

  • If your order hasn’t arrived within the estimated delivery times, please contact us at [support@bluejerk.com] with your name and order number, and we will look into it for you.
  • Please note that delivery times may vary due to customs processing times for international orders.

6. Shipping Restrictions

  • Currently, we do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have restricted shipping to some international destinations due to local laws and regulations.

7. Damages and Issues

  • Bluejerk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

8. Returns and Exchanges

  • Please refer to our [Return Policy] for detailed information on how to process a return or exchange.

9. Custom Duties and Taxes

  • International orders may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches your country. Bluejerk is not responsible for these charges if they are applied and are your responsibility as the customer.

10. Contact Us

  • For more information about our shipping policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [support@bluejerk.com].

Feel free to adjust any specific details like shipping rates, estimated delivery times, or carrier options to better match your business operations.